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Help Centre

How do I contact BarBrain support?

This article shows you how to contact BarBrain support.

Our support team is always available to help with any questions or problems. You can reach us in several ways:

1. By email

Just send us a message at hello@barbrain.com. We’ll get back to you as quickly as possible.

2. Via chat

Use our chat support for quick answers. You’ll find the chat here:

Go to chat support

3. By phone

You can also call us directly:

+49 (0) 89 12085622

4. Contact form

Use our contact form to send an enquiry:

Open contact form

Any other questions?

Don’t hesitate to get in touch – we’re happy to help! 😊

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Forgot or change your password

What you can do if you've forgotten your password or want to reset or change it.

How do I register a profile with BarBrain?

Step-by-step guide: how to register your BarBrain profile.

How do I add a team member in BarBrain?

Follow these steps to add new team members quickly and easily.

How do I add an admin in BarBrain?

Want to give a team member admin rights in BarBrain? These steps make it quick and easy.

Which languages is BarBrain available in?

This article explains which languages are available in BarBrain and how you can change the language in your profile.

Is there an onboarding checklist for new users?

This article explains the introduction new users receive when they first log in.

How do I set up BarBrain after logging in for the first time?

This describes how to set up BarBrain properly, including areas, sub-areas and adding products.

Is there an onboarding tutorial or support?

BarBrain offers you an onboarding tutorial and support to make getting started easier.

What are the most common stocktaking mistakes with BarBrain?

This article explains the most common stocktaking mistakes in BarBrain and how to fix them.

How often should I do a stocktake?

This article explains how often you should do a stocktake.

How do I contact BarBrain support?

This article shows you how to contact BarBrain support.

How do I get started with BarBrain?

This article explains how to get started with BarBrain, book a demo and get the right setup for your venue.

Is BarBrain available on mobile devices?

This article explains which devices BarBrain is available on and the benefits of the mobile and web app.

Can BarBrain manage multiple locations?

This article explains how BarBrain works for businesses with multiple locations.

What is an area?

This article explains how to use areas to keep different locations such as storerooms, cold stores or bars clearly organised.

How do I create a new area in BarBrain?

This article describes how to create new areas in BarBrain.

How can I delete an area?

This article shows you how to delete areas in BarBrain that you no longer need.

How can I rename an area?

Find out how to rename existing areas in BarBrain.

How do I structure my area in BarBrain?

This article describes how to structure your area in BarBrain sensibly to save time.

How do I optimise my workflows with BarBrain?

This article shows how you can optimise your workflows with BarBrain.

Which file formats are supported for reports?

BarBrain provides the results of your stocktake as an Excel file.

Where do I get the email with the completed stocktake?

In this article, you’ll learn how to set the recipient of completed stocktake reports in BarBrain.

Can I correct mistakes afterwards?

This article explains how you can correct mistakes in a stocktake afterwards.

Which products, and how many, does BarBrain currently offer?

In this article, you'll learn how many products BarBrain provides as standard and which categories are covered.

How do I create a new product in BarBrain?

This article explains how to add new products in BarBrain.

How can I add prices to a product?

This article explains how to add or adjust product prices in BarBrain.

Can I add products in BarBrain that are not public?

In this article, you'll learn how to add private or custom products in BarBrain.

Which subscription plans does BarBrain offer?

This article explains BarBrain's plans and what the price depends on.

What are BarBrain's notice periods?

This article explains BarBrain's notice periods and contract options.

Which payment methods can I use with BarBrain?

This article explains which payment methods BarBrain accepts and gives an overview of the supported options.

How do I get my invoices?

This article explains how to find and download your invoices in BarBrain.

Is there a free trial?

This article explains how you can try BarBrain free of charge and with no obligation for 30 days.

Can I save my stocktake progress and continue later?

This article explains how you can save the progress of your stocktake in BarBrain and continue later.

How should I best structure and split up my stocktake?

This article explains how to structure and split up your stocktake in the best way.

How can I cover the food side of my stocktake better?

This article explains how to cover the food side of your stocktake properly with BarBrain.

Which venues is BarBrain suitable for?

This article shows which venues BarBrain is suitable for and how it supports hospitality businesses with stocktaking.

Getting started